Privacy

Last updated: August 25, 2026

What we collect

When you request a website on guestai.app, we collect the link you paste and your mobile number, your email address if you choose to give one, plus basic technical details of the submission (such as browser information). To build your site, we also gather publicly available information about your restaurant — your existing website, business listings, reviews and photos.

How we use it

To build and deliver your website, to host it if you choose, and to communicate with you about it. That's it. We don't sell your information, and we don't share it with third parties except the service providers who run our infrastructure (hosting, database).

Text messages

We ask for a mobile number because that is how we send you the finished website. By submitting the form you agree to receive text messages from GuestAI (Pony Express HQ) about the site you asked for. Message and data rates may apply, and message frequency varies.

Reply STOP to any message to stop them, or HELP for help. We honour STOP immediately. We do not sell or share your mobile number, and no mobile numbers are shared with third parties for marketing. The only parties who see it are the service providers who deliver the message on our behalf.

Websites we host

Restaurant sites we host are static pages. They use Vercel Web Analytics to count visits so we can tell you how your site is doing. It is cookieless, records no personal data, and does not follow anyone from one site to another.

These sites set no cookies. There is no advertising, no tracking pixels, and no third-party scripts. We serve our own fonts rather than loading them from Google, so visiting a site we host does not tell anyone else you were there. The single exception is a private preview link: following one stores a short-lived cookie on your device so you are not asked for the access code again, and it does nothing else.

Preview sites and retention

Preview websites are temporary: if a restaurant doesn't respond or ask us to keep its preview, we delete the preview within 7 days and retain none of the information gathered to build it. For sites we keep hosting at an owner's request, we retain only what the live site needs.

Asking a question on a restaurant's site

Restaurant sites we build carry an "Ask us" box that answers guest questions about that restaurant. When you send a question, it goes to our AI provider, Anthropic, together with the published details of that one restaurant, so an answer can be written. We don't store your questions or the answers, and the conversation is gone when you close the box.

To stop the box being abused we keep a counter of how many questions come from a given visitor in a given hour. That counter is stored against a one-way hash of your IP address rather than the address itself, holds no message content, and is cleared automatically once it is a couple of days old. Don't type anything into the box you wouldn't want sent to a third party, such as card numbers.

Your choices

Email support@ponyexpresshq.com anytime to see, correct, or delete the information we hold about you or your restaurant, or to take your site down.

The umbrella policy

GuestAI is a Pony Express HQ service; the Pony Express HQ Privacy Policy also applies. For anything specific to GuestAI, this page controls.

Questions: support@ponyexpresshq.com